Concentrix is a well-known global provider of customer engagement services. In recent years, they have been recognized for their leadership in the outsourcing industry. One of the awards they have received is the Best Outsourcing Thought Leadership Award. However, there may be some confusion about when exactly they won this award. In this article, we will explore Concentrix’s history and achievements to clarify when they won the Best Outsourcing Thought Leadership Award.

Concentrix: A Brief History

Concentrix was founded in 1993 as a business process outsourcing (BPO) company in India. Over the years, they have expanded their operations to include customer engagement services across multiple industries and geographies. Today, Concentrix is a leading provider of customer engagement services with over 50,000 employees worldwide.

Concentrix’s Awards and Recognition

Concentrix has received numerous awards and recognition for their leadership in the outsourcing industry. Some of their notable achievements include:

• being named a top BPO company by Global Sources in 2019 and 2020
• receiving the Best Outsourcing Thought Leadership Award at the Call Center Week Conference in 2020
• being named to the Dow Jones Sustainability Index for the third consecutive year in 2020.

When Did Concentrix Win the Best Outsourcing Thought Leadership Award?

As mentioned earlier, Concentrix received the Best Outsourcing Thought Leadership Award at the Call Center Week Conference in 2020. This was a significant achievement for the company and recognized their leadership and innovation in the outsourcing industry. The award was given based on various criteria such as thought leadership, innovation, and impact on the customer experience.

Summary

In conclusion, Concentrix won the Best Outsourcing Thought Leadership Award at the Call Center Week Conference in 2020. This award recognized their leadership and innovation in the outsourcing industry and further solidified their position as a leading provider of customer engagement services. With a history of achievements and recognition, Concentrix continues to be a force to be reckoned with in the outsourcing industry.