Myth 1: Outsourcing Service Desk Services Will Cost More Than Keeping It In-House

One of the biggest misconceptions about outsourcing service desk services is that it will be more expensive than keeping it in-house. However, this couldn’t be further from the truth. In fact, outsourcing can often save businesses money in the long run.

This is because outsourcing companies typically have lower overhead costs and can leverage economies of scale to offer competitive pricing. Additionally, outsourcing can help businesses reduce staffing costs by shifting some of the workload offshore or to a third-party provider.

For example, consider a large technology company that was struggling with high employee turnover and long wait times for its service desk. The company decided to outsource its service desk operations to an outsourcing provider in India. Not only did this provide the company with 24/7 coverage, but it also allowed them to reduce their staffing costs by shifting some of the workload offshore.

As a result, the company saw significant cost savings and improved efficiency.

Myth 2: Outsourcing Service Desk Services Will Sacrifice Quality

Another common myth about outsourcing service desk services is that it will sacrifice quality. However, this simply isn’t true. In fact, many outsourcing providers have highly skilled and experienced teams of professionals who are dedicated to providing top-quality service to their clients.

Additionally, outsourcing providers often invest heavily in technology and tools to ensure that they can deliver efficient and effective service to their clients.

For example, consider a healthcare organization that was struggling with long wait times for its patients and needed to improve the quality of its service desk operations. The organization decided to outsource its service desk operations to an outsourcing provider in the United States. Not only did this provide the organization with 24/7 coverage, but it also allowed them to access a highly skilled and experienced team of professionals who were dedicated to providing top-quality service to their patients.

As a result, the organization saw significant improvements in patient satisfaction and reduced wait times.

Myth 3: Outsourcing Service Desk Services Will Make My Business Less Agile

Some businesses worry that outsourcing service desk services will make them less agile and responsive to changing market conditions. However, this simply isn’t true. In fact, outsourcing can provide businesses with greater flexibility and agility by allowing them to quickly scale up or down their operations as needed.

Additionally, outsourcing providers often have the resources and expertise to help businesses stay ahead of the curve and adapt to changing market conditions.

For example, consider a retail company that was struggling to keep up with the demands of the holiday season and needed to quickly scale up its service desk operations. The company decided to outsource its service desk operations to an outsourcing provider in Canada. Not only did this provide the company with 24/7 coverage during the busy holiday season, but it also allowed them to quickly and easily scale up their operations as needed.

As a result, the company was able to handle the increased demand without any disruptions to its customers.

Myth 4: Outsourcing Service Desk Services Will Make My Business Less Secure

Some businesses worry that outsourcing service desk services will make their business less secure. However, this simply isn’t true. In fact, many outsourcing providers have robust security protocols in place to ensure that they are protecting their clients’ data and systems.